Frequently Asked Questions

ABOUT FAOS

What makes Faos Sunglasses special?

Faos Sunglasses are all about precision, craftsmanship, and sustainability. Handcrafted in Greece, they feature Mazzucchelli acetate, durable quintuple hinges, and Zeiss lenses with an anti-reflective coating. We also keep things eco-friendly—from our FSC-certified packaging to our cleaning cloths made from recycled ocean plastics.

Where are Faos Sunglasses made?

Each pair is proudly handcrafted in Greece, blending traditional craftsmanship with modern technology.

Do Faos Sunglasses come with a warranty?

Yes! We stand by our quality and offer a two-year warranty against manufacturing defects. This does not cover accidental damage, wear and tear, or misuse.

SHIPPING & DELIVERY

How fast do you ship?

We process and ship all orders via DHL Express the next business day after purchase.

How long does shipping take?

Greece & EU: 1-3 business days
USA & UK: 2-5 business days
Rest of the world: 3-7 business days

Do you cover customs fees and import duties?

Yes, for orders shipped to the EU, USA, and UK, we take care of all customs fees and import duties (Delivery Duties Paid - DDP).
For countries outside the EU, import tariffs may apply, and any customs fees will be the responsibility of the recipient.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to keep an eye on its journey.

RETURNS & EXCHANGES

What’s your return policy?

We offer easy returns within 14 days of receiving your order. Items must be unused, in original packaging, and in perfect condition to qualify for a refund or exchange.

How do I return or exchange an item?

Email us at [support@faosconcept.com] with your order number.
We’ll guide you through the return process.
Once received and checked, we’ll issue your refund or exchange.

Do I have to pay for return shipping?

Return shipping costs are the customer’s responsibility unless the return is due to a defect or a mistake on our part.

Can I return a limited edition or custom pair?

Due to their exclusive nature, custom and limited edition Faos Sunglasses are final sale and cannot be returned or exchanged.

PAYMENTS

What payment methods do you accept?

We accept:

Visa, Mastercard, American Express
PayPal, Apple Pay, Google Pay
Klarna (for installment payments, where available)

Is my payment secure?

Absolutely. We use SSL encryption and follow PCI DSS security standards to keep your payment details safe.

PRODUCT & CARE

What lenses do you use?

All Faos Sunglasses are fitted with Zeiss lenses, offering exceptional clarity, 100% UVA/UVB protection, and an anti-reflective inner coating.

Are Faos Sunglasses polarized?

Some models feature polarized lenses, while others have premium non-polarized Zeiss lenses with outstanding glare reduction. Check the product page for details.

How do I take care of my Faos Sunglasses?

Store them in the signature Faos case when not in use.
Clean lenses with the included eco-friendly cloth.
Avoid placing them lens-down to prevent scratches.
Keep them away from extreme heat (like a hot car dashboard).

Do you offer prescription lenses?

We don’t currently offer prescription lenses, but our frames can be fitted with RX lenses by your local optician.

SUSTAINABILITY

What makes Faos a sustainable brand?

Sustainability is woven into everything we do:

Materials: We use Mazzucchelli acetate, a premium, eco-conscious material.
Lenses: High-quality Zeiss lenses designed for durability.
Packaging: Our FSC-certified award-winning box ensures responsible sourcing.
Cleaning cloths: Made from recycled ocean plastics, reducing waste.

Are Faos Sunglasses biodegradable?

While not fully biodegradable, Mazzucchelli acetate is far more eco-friendly than traditional plastics, and our production process minimizes waste.