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Shipping & Returns

Destinations & Carriers

We ship to over 170 countries. If you live somewhere that’s not listed in the countries list in checkout we’re very sorry. Hopefully, we will be able to ship to your country in the near future.

We offer FedEx Express or Aramex for international shipments and ACS for deliveries within Greece. The available delivery services are based on your selected location and will be displayed in the checkout.

Cost & Delivery Time

The delivery cost stars at 10.00€ for international shipments and it's free for all deliveries within EU & Greece.

The estimated delivery time is based on your location. We always aim to process and dispatch all orders within 24 business hours. In most of cases it takes

  • 1-2 business days for deliveries within Greece and the EU.
  • 2-4 business days for deliveries in the Middle East and North America.
  • 3-5 business days for deliveries in the rest of the world.

When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.

If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team and we will assist you further.

I did not receive my order, what shall I do?

If you haven’t received your order within the expected delivery time, please contact our customer service within 15 days* from the date the order was placed.

*After this period of time, we are not able to claim any lost orders.

Tariffs & Insurance

For deliveries within the EU no customs clearance is needed and the prices are inclusive of all costs, i.e DDP, Delivery Duty Paid

International shipments are sent DAP, Delivered at Place. This means any potential tariffs have to be paid by the end customer. DIfferent economic zones apply different tariffs to sunglasses. The final amount will be calculated once the shipment is checked from your local custom authorities.

The insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, please contact our customer service team and we will contact the shipping company directly to claim financial compensation.

Return Policy

  • All products must be returned within 30 days since the order was received.
  • All products must be returned in their original condition.
  • All returns must include the original packaging.
*This applies to all products on our website, including products on sale.

*Please note that all orders placed between 25th November 2024 and 31st December 2024 can be returned up until 31st January 2025.

Return Process

We accept returns only for orders placed at faosconcept.com. If you ordered Faos sunglasses from any of our worldwide partners, you shall contact them directly.

To return your order, follow the steps below:
  1. Contact our customer service at info@faosconcept.com mentioning the order number and the reason for returning the goods.
  2. We will either send you the return labels per email or advise you to go to the nearest drop-off location of our carrier partners
  • FedEx service point locator: https://local.fedex.com/en/search
  • ACS service point locator: https://www.acscourier.net/en/myacs/my-tools/acs-points-locator/
When received at the warehouse, your return will be processed within 7 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.

*Please note that Faos cannot accept returns sent without our selected partners.

You may only use the same carrier used when receiving the products.

In case of faulty products

We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.

In case of exchanges

If you wish to exchange your order you simply return your unwanted item(s) and place a new order online.